What is the status of my Order or RMA?
Before connecting to chat support, please have your order or RMA number available. Chat support may ask for your email address when looking up order or RMA status.
What kind of hard drive will work with a Zmodo DVR?
We recommend that you only purchase hard drives such as: Western Digital AV-GP(Audio Video Green Power), Seagate Pipeline, or Hitachi Cinema Star hard drives.
While selecting a hard drive, only purchase a 3.5" hard drive. Do not purchase a hard drive with a capacity larger than 2TB. Purchase only from reputable retailers such as: Newegg, CDW, Provantage, Amazon.com, Office Depot, eBay, and TigerDirect
Can I hook up an external hard drive through the USB port and use it as an internal hard drive?
An external hard drive will only allow you to back up files that have been recorded to the internal hard drive.
How do I backup footage to a USB drive?
Please refer to our Knowledge Base at kb.zmodo.com and search for "backup video". You will find articles with step-by-step instructions and pictures to walk you through the process.
How do I playback footage that I have backed up to a USB drive?
You will need to use the playback software on the mini-disc of the DVR or you will need to convert the video to .avi using the included software on the mini-disc.
How do I unzip the files I downloaded from your website?
You will need to download WinRAR or 7Zip to unzip the file.
I lost my software disc. Where can I get a new one?
The DVR won't get past the initialization screen?
a. If your DVR is unable to boot past the initialization screen or is constantly rebooting, it is recommended to check if the DVR behaves properly without the hard drive installed.
First, unplug the DVR from the power source. Next, use a Phillips head screwdriver to un-screw and remove the top cover of your DVR. This will reveal your DVR's motherboard and HDD. Disconnect the red and multi-colored power cable that connects your HDD to the motherboard. Next, set the cover back on top of the DVR(do not screw it back on yet) and then plug in the power. If the DVR continues to not work correctly, then the issue is likely a problem with the DVR. If it acts normally, then there is an issue with the hard drive.
What is the default password for my DVR?
a. The default password to the H81XX Series is 666666.
The default password to the H80XX series is 111111.
The default password to the H91XX series is "blank" or no password.
The default password for the SBN/SAN series is 111111.
How do I reset my DVR to factory defaults after I forgot my password?
Please refer to our Knowledge Base at kb.zmodo.com
and search for the model number of your DVR and then the word "reset", for example "SBN4 Reset" will show you how to reset the password on the SBN4. If you do not find an article that references your system, you will need to contact our phone support staff directly.
I need to run cables more than 165 feet. How can I do this?
You must use CAT 5E cable to run video feeds longer than 165 feet. You will also need to use this cable with a Video Balun. With a Video Balun and a CAT 5E cable, you can run video signals up to 1000 feet. For any run over 200 feet, please power the cameras with an individual power adapter less than 200 feet away.
Can I make an extension cable for the 60ft cable that came with my system? What connector should I use?
We do not recommend doing this. It will introduce more interference and you will not get enough power to the camera. It is recommended to purchase a cable that is one continuous piece in order to make this run.